Personal information collection, usage and distribution
There are times when we may ask you for or you may choose to provide information about yourself or your business to assist us in meeting your various needs. This information may be used for the following purposes: processing your order, answering your questions, providing you with services you have requested, giving producers and developers of the Site information that is useful in determining appropriate new features, content and services, to provide advertisers with aggregate, not individual, information about our customers, or informing you of additional services or job opportunities provided by Charterhouse Lombard or by our business partners, that may interest you.
To provide these services, we may need to ask you directly to provide, among other things, your name, mailing address, postal code, email address and phone number (“Registration Information”).
If, during the registration process, you indicate you would like us to keep you updated on new site developments and information about our products and services or about offerings from Charterhouse Lombard, we will send you these updates by email.
If you contact Charterhouse Lombard we may keep a record of that correspondence. We do not collect the email addresses of those who communicate with Charterhouse Lombard via email. We use the information provided only so that we may respond to the email. We do not knowingly solicit information from children and we do not knowingly market our services to children.
When you provide personal information to us, we may communicate and disclose it to third parties for the purpose of fulfilling, servicing and completing your requests and the transactions related to it. These third parties may be in the UK or in other parts of the world. By registering with Charterhouse Lombard, you agree that your information may be shared with third parties for the purpose of fulfilling, servicing and completing your requests and transactions related to it.
We may also aggregate statistics that we gather about the visitors to the Site, sales, traffic patterns, and services and provide these statistics to third parties; however, when we do, these statistics will not include any personal information that identifies individuals.
Where we store your data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Third party online services we use to process your data will have certified agreement within the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect the tranmission of your personal data via use of modern encryption cyphers and digital security certificates, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us via our website or our offices at 19th Floor, Business Centre, Conrad Hotel, Sheikh Zayed Road, PO Box 125900, Dubai, United Arab Emirates.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. We do not control the content on these websites and we are not responsible for the practices employed by them. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please carefully check these policies before you submit any personal data to these websites.
Access to information
GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with General Data Protection Regulation (GDPR) (EU) 2016/679. Any access request to provide you with the information we hold about you will not be subject to charge.
You have the right to request your personal data be corrected, prohibited for certain uses or removed completely in accordance with General Data Protection Regulation (GDPR) (EU) 2016/679.